Buying rules
If, after reading these rules, you have any doubts or questions, please contact us at the phone numbers indicated in the contacts or write to info@natahome.lt
Rules for buying and selling goods
- General provisions
1.1. These rules for the purchase and sale of goods on the website “natahome.lt” (hereinafter – the Store) (hereinafter – the Rules) determine the mutual rights, duties and responsibilities of the Buyer (hereinafter – the Buyer) and MB Nata Group (hereinafter – the Seller), when the Buyer purchases goods (hereinafter – Goods) in the Store.
1.2. The store operates only in the territory of the Republic of Lithuania.
1.3. The right to buy in the Store is natural and legal persons who can enter into sales transactions in accordance with the valid legal acts of the Republic of Lithuania. - The moment of conclusion of the purchase-sale contract
2.1. The purchase-sale agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer has selected the Goods and placed the order, indicated the delivery method and, if necessary, the delivery address and other data, as well as selected the payment method and familiarized himself with these Rules (i.e. after accepting them – after familiarizing himself with the Rules and ticking the box next to the statement “I have familiarized myself with and agree to the rules for buying and selling goods on the natahome.lt website”), press the “Submit order” button.
2.2. Each contract concluded between the Buyer and the Seller is stored in the Seller’s database. - Buyer’s rights
3.1. The Buyer has the right to purchase Goods in the Store, in accordance with these Rules and the legal acts of the Republic of Lithuania.
3.2. The Buyer can buy Goods in the Store at any time of the day.
3.3. The Buyer has the right to cancel the Goods purchase and sale agreement concluded with the Seller by notifying the Seller in writing (indicating the desired return of the Goods and the number of the order or VAT invoice made in the Store) to the Seller within 14 calendar days from the day of sale of the Goods.
3.4. In case of purchase and sale of goods, the Buyer can use 3.3. with the right to terminate the contract if the Goods have not been damaged or their appearance has not fundamentally changed. Changes to the appearance of the Product or its packaging, which were necessary to inspect the Product received, cannot be considered essential changes to the Product’s appearance.
3.5. The buyer has other rights provided for in the Rules and legal acts of the Republic of Lithuania. - Responsibilities of the buyer
4.1. The buyer undertakes to provide correct personal data in the registration form and, if necessary, when entering the delivery address and other data, and to update them immediately in case of changes.
4.2. The buyer must immediately inform the seller by means of communication specified in the “Contacts” section. If the services provided by the Store are used by a third person who has logged in with the Buyer’s data, the Seller considers him a Buyer.
4.3. The Buyer must pay for the Goods, accept or collect the ordered Goods in accordance with the procedure established by these Rules.
4.4. The buyer must comply with other requirements established in the Rules and legal acts of the Republic of Lithuania. - Seller’s rights
5.1. The Seller has the right to receive the Buyer’s identifying information specified in the Buyer’s registration and Goods delivery address forms. In this case, the Buyer’s personal data and other data related to the Buyer may be used only for the purposes of concluding and executing this Agreement, and for direct marketing purposes, only after obtaining the Buyer’s consent.
5.2. The Seller has the right, without separate warning, to limit or suspend the Buyer’s access to the Store if the Buyer harms or attempts to harm the work or stable operation of the Store and violates his obligations.
5.3. The Seller has the right to temporarily or permanently terminate the operation of the Store without notifying the Buyer in advance, but this does not release the Seller from the responsibility to fulfill already concluded sales contracts.
5.4. If the Buyer, having chosen advance payment by bank transfer, specified in 7.3.1. point, does not pay for the Goods within 3 working days, the Seller has the right to cancel his order without informing the Buyer.
5.5. If the Buyer chooses Goods that are delivered according to spec. Order, but does not pay the advance payment (70% of the order amount) within 3 working days from the order, the Seller has the right to cancel his order.
5.6. The seller has the right unilaterally, without a separate warning, to change the prices of the Goods, to change the prices of delivery of the Goods, to change the list of Goods, to announce or terminate the promotions, to change the conditions of the promotions. All such changes are valid from the moment they are made, but cannot be applied to already concluded sales contracts.
5.7. The seller reserves the right to edit, change or supplement the Rules at any time, taking into account the requirements established by the legal acts of the Republic of Lithuania.
5.8. The seller has other rights provided for in the Rules and legal acts of the Republic of Lithuania. - Responsibilities of the seller
6.1. The Seller undertakes to provide the Buyer with the opportunity to properly use the services provided by the Store under the conditions set out in the Rules.
6.2. If the Buyer requests that the Goods be delivered, the Seller must deliver the Goods ordered by the Buyer to the address specified by the Buyer under the conditions specified in Chapter 8 of the Rules.
6.3. The Seller, unable to present or deliver the ordered Goods to the Buyer due to important circumstances, undertakes to offer the Buyer an analogous product or a product with similar characteristics, and if the Buyer refuses to accept an analogue of the product or a product with similar characteristics, to return the money paid by the Buyer within 10 working days, if the Buyer has made an advance payment . In this case, the Seller is released from responsibility for non-delivery or non-delivery of the Goods.
6.4. The seller must comply with other requirements established in the Rules or legal acts of the Republic of Lithuania. - Product prices, payment methods and terms
7.1. The prices of goods in the Store and in the formed order are indicated in euros with VAT.
7.2. Product prices and discounts are valid as long as they are displayed in the Store.
7.3. After receiving the order, the store informs the Buyer whether the Product balance in the warehouse is sufficient, or whether the Product is delivered according to the spec. Order. If the Product is delivered according to spec. The Buyer must pay 70% of the order. order amount within 3 working days by bank transfer according to the provided advance invoice. The Buyer’s order begins to be executed after the advance payment is credited to the Seller’s current account. If the Buyer does not make payment for the Goods and the delivery of the Goods within this term and/or the Seller does not receive money into his bank account, the Seller may consider that the Buyer has abandoned the sales contract and based on 5.4. has the right to cancel the order.
7.4. The Buyer pays for the Goods in one of the following ways:
7.4.1. APayment by bank transfer is an advance payment, when the Buyer makes a bank transfer to the MB Nata Group bank account specified below according to the Advance Invoice submitted to the Buyer. When making an order, the Buyer must specify the number of the order made in the Store in the payment destination.
Payment details:
Receiver: MB „Nata Group“
Company code: 305678463
A/S: LT81 4010 0510 0551 5328
Bank: AB Luminor
Purpose of payment: the number of the order made in the Store or Advances must be specified. invoice number.
7.4.2. Online payment.
7.4.3. Before the Buyer delivers or collects the goods from the Seller’s warehouse, the Buyer must pay the outstanding balance, if the Buyer has made an advance payment to the Seller’s bank account. Also, the Buyer must pay for the transportation of the goods before delivery, if such a service was ordered by the Buyer. After full settlement, the Seller provides the Buyer with a VAT invoice by e-mail or the invoice is attached to the package of the ordered goods. - Delivery of goods
8.1. The Seller or his authorized representative can deliver the Goods to the Buyer in the territory of the Republic of Lithuania, to the delivery address specified by the Buyer in the Goods order form.
8.2. Goods are delivered to the staircase of an apartment building or the first floor of a house or other building, if the entrance to the building can be approached closer than 15 m. Goods delivery services are provided without loading work, i.e. Delivery service must be ordered separately. The Buyer pays for the delivery service.
8.3. The Seller undertakes to deliver the Goods to the Buyer within the period specified for the selected Product and its quantity, as well as the county of delivery. Delivery of goods is possible on working days from Monday to Friday inclusive, from 8:00 am to 5:00 pm inclusive. The Buyer agrees that in exceptional cases, the delivery of the Goods may be delayed by 2-4 working days, compared to the deadline specified for the Product. In this case, the Seller must inform the Buyer about the delay in the delivery of the Goods and specify the reasons for the delay.
8.4. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the Goods, if the Goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.
8.5. If the Buyer chooses advance payment for the Goods by bank transfer (clause 7.4.1), the delivery period starts from the day when the Seller receives full payment for the Goods with the correct order number specified in the payment destination.
8.6. If the Seller does not receive advance payment for according to spec. The Goods are shipped within 3 working days of the order, the Seller may consider that the Buyer has refused the purchase agreement and based on 5.5. has the right to cancel the order.
8.7. Before delivering the Goods, the Seller or his authorized representative must agree on a suitable delivery time for the Buyer by phone, but no longer than 5 working days from the arrival of the goods to the storage location.
8.8. The Buyer undertakes to accept the Goods himself, and upon request by the person who delivered the Goods, must provide a document proving personal identity. In the event that the Buyer cannot accept the Goods himself, he can specify another person who will accept the Goods in the order form, and the latter must provide a document proving his identity to the person who delivered the Goods upon request.
8.9. During the delivery of the goods, the Buyer or his authorized representative must check the quantity and condition of the Goods together with the Seller or his authorized representative. If the lack of quantity of Goods or damage to the packaging of the Goods is noticed, the Buyer must note this in the VAT invoice (or other Goods transfer document) as a note. After the Buyer accepts the Goods and signs the VAT invoice (or other Goods transfer document) without comments, it is considered that the quantity and packaging of the Goods transferred are suitable and the Buyer can no longer make claims against the Seller. - Product quality guarantee
9.1. The main features, operation and/or installation features of each Product are specified in the Technical Information attached to the Product or in the Product’s technical data sheet/installation instructions.
9.2. Products are covered by warranties, if applicable, specified in the description of each Product or in the instructions for use/installation.
9.3. If the Seller does not provide a quality guarantee for the Goods, the guarantee provided for in the relevant legal acts of the Republic of Lithuania shall apply.
9.4. The warranty period starts from the date of handover of the Product to the Buyer (issue of VAT invoice).
9.5. The Seller is not responsible for defects, damage, or damage to the Goods caused by the Buyer storing, operating, installing, installing or otherwise using the Goods without complying with the Product description or use/installation instructions. If the Product description or the use/installation instructions are provided in several languages, the one provided in Lithuanian should be used.
9.6. The Seller is not responsible for defects or damages of already installed or installed Goods, if the Buyer or third parties related to him could see those defects during the acceptance, installation or installation of the Goods. Goods with noticeable defects or damage cannot be used, assembled or installed, and the Buyer must inform the Seller about the quality discrepancy.
9.7. The Seller is not responsible for the fact that the color, shape or other parameters of the Goods in the Store differ from the actual color, shape or other parameters of the Goods due to the characteristics of the display (monitor) used by the Buyer.
9.8. The photos presented in the store are for general information purposes only and only represent the selected product in general. The buyer understands this and will not make any claims against the seller. - Return and exchange of goods
10.1. The return and exchange of goods is carried out in accordance with the legal acts of the Republic of Lithuania.
10.2. If the Buyer refuses the Goods purchase and sale agreement according to 3.3. point, the Seller must, within fifteen days from the written notification that the Buyer withdraws from the contract, collect the Goods and return the money paid for them to the Buyer. In the event of a dispute regarding changes in or damage to the appearance of the Product (point 3.4), the Seller applies to the State Non-Food Products Inspectorate at the Ministry of Economy and submits the Products for examination. Expertise costs are paid by the guilty party.
10.3. Goods, the shape, color, size, model or completeness of which did not suit the Buyer, (with the exception of the exceptions provided for in the legislation of the Republic of Lithuania) are replaced by an analogous product within 14 days from the day of sale, or if the Seller does not have a suitable product for replacement, the Buyer can return the Product to the Seller at his own cost. account and recover the money paid for the Goods (the money for the delivery of the Goods will not be refunded). Goods are exchanged or returned to the addresses specified in the company’s contacts. The Buyer can also return or exchange the Goods using the Goods transportation services of the Seller or his authorized person. The rates for returning goods correspond to the delivery rates, which are provided in the issued invoice or upon individual inquiry with the responsible manager.
10.4. The buyer can use 10.3 of these Rules. provided by law, if the Goods have not been used, installed, are undamaged and have not lost their commercial appearance. Changes to the appearance of the Product or its packaging, which were necessary to inspect the Product, cannot be considered as essential changes to the appearance of the Product.
10.5. If goods of inadequate quality are delivered to the Buyer and the defects of the Goods were not discussed with the Buyer beforehand, the replacement or return of the Goods shall be carried out by the Seller or his authorized person at his own expense. If the Goods are not exchanged at the Buyer’s request, but returned, the Seller will return the amount paid for the Goods to the Buyer.
10.6. Goods are returned in their original packaging (with a description of the Goods and/or instructions for use/installation, if provided with the Goods). When returning, it is necessary to present the original documents confirming the purchase of the Goods (VAT invoice – invoice) and a completed Goods return form.
10.7. When returning the Goods, the Buyer is responsible for packing and completing the Goods. If the Goods are not complete or properly packed, the Seller does not accept returned Goods. - Responsibility
11.1. The buyer is fully responsible for the correctness of the data provided in the registration form, delivery address and payment order. The buyer assumes responsibility for the consequences of incorrect or inaccurate data provided in the registration form or delivery address or payment order. The seller is not responsible for the resulting consequences.
11.2. If the Buyer accesses any other web pages or websites through the links in the Store, the Seller is not responsible for the information and activities carried out on those web pages or websites.
11.3. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller’s recommendations and his obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
11.4. In the event of damage, the guilty party compensates the other party for direct losses. - Sending information
12.1. The Seller sends all notifications to the e-mail address provided in the Buyer’s registration form.
12.2. The buyer sends all messages to the seller in writing using the company details specified in the “Contacts” section of the store. The buyer can also ask questions, make inquiries, express wishes or complaints using the means of communication specified in the “Contacts” section of the store. - Final Provisions
13.1. The law of the Republic of Lithuania applies to these rules.
13.2. All disagreements arising between the Buyer and the Seller, regarding the execution of these Rules or the sales contract, are resolved through negotiations. In case of failure to reach an agreement, disputes are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
Editted 2023.03.14